Terms and Conditions

Our commitment to you. We aim to provide you and your stock with a first-class service and with the highest standard of service and care.

Fees

All fees are subject to VAT at the current rate. Details of our fees are available on request and a detailed invoice is provided at the end of each month.

Settlement Terms

Accounts are processed and invoices issued at the end of every month. Payment is requested within 28 days of the invoice date.

Methods of Payment

Your account may be settled using cash, cheques, credit or debit card or BACS transfer.

Overdue Accounts

In the event of non-payment within one month, further reminders will be sent. Brock Street Pharmacy reserves the right to apply a 8% interest over current bank base rate charge to any overdue account.

Clients who fail to make satisfactory payments with ourselves will be placed on an aged debt list. They may be subject to County Court action where they may have a County Court Judgement (CCJ) against them. Such action will involve additional costs whilst collecting the debt. This may lead to clients being seen on a “pay at the time only” basis. Clients who persistently fail to settle their invoices with us may be given written notice of our intention to no longer carry out their clinical work. Any cheque which is returned unpaid, any credit card payment which is not honoured and any cash tendered which is found to be counterfeit will result in your account being restored to the original sum together with any fees incurred in the process.

Complaints

Whilst we hope that our service does not give you cause for complaint, if you do wish to complain please contact the pharmacy owners

Ownership of records

Sample analysis data are the property of and will be retained by Brock Street Pharmacy.

Variation in Terms and Conditions of Business.

No addition or variation of those conditions will bind the Pharmacy unless specifically agreed in writing by the Owners. Additionally, no agent or person employed by or under contract with the Business has the authority to vary these terms and conditions in any way

Customer Testimonials

The level of service at Brock Street Pharmacy is amazing. Tariq, Nabila and the team are knowledgeable, compassionate, professional, truly lovely. The best pharmacy of anywhere we have ever lived, we are very lucky to have them. A big thank you to you all.

Anastasja Katzinova
14/03/2025

Lovely, hard working staff who always go above and beyond, first class customer service. Nabila and Tariq should be proud of their team.

Mary Marsland

One of the friendliest businesses in town, it is always a pleasure to visit and the staff are always helpful, caring, efficient and kind. There is always time for a smile and laughter in the shop is often heard- thank you.

Deb Barnard

Incredibly impressed by the level of care and service. The pharmacist took time to listen to my concerns, provided knowledgeable advice, and ensured I fully understood my medications. Her outstanding attention to detail and genuine compassion made the experience exceptional. Well-organised, with a friendly and efficient team, if you’re looking for a pharmacy that goes above and beyond, I highly recommend.

Nadia Ali

Absolutely amazing pharmacy, all the staff are friendly and helpful, nothing is too much for them and they always make time for you- I will never go to any other pharmacy, these are by far the best of the best.

Gemma Lane

Really like this independent pharmacy and its friendly, helpful staff. Always greeted with a smile, the pharmacists are very approachable, taking time to advise and to share their knowledge. Long may it continue to serve our local community so well.

Homara
12/03/2025

Following a consultation with Nabila for a trip abroad that I’m going on, she gave me all the information I needed and all the relevant vaccinations, simple and easy. She is lovely, and I would highly recommend!!

Luke Redmayne

Best pharmacy in the area by far, efficient with lovely polite, helpful staff. I wouldn't go anywhere else!

Deleata Hargreaves

Took my daughter in before 9am on a Monday morning, was able to see a pharmacist immediately, get a consultation and get something for her super quickly- great service.

Susanna Yates

Great experience getting a chicken pox vaccine. Nabila is super friendly and was very flexible with dates and times for the 2nd jab, made it a very simple process.

Alex Gordon